Course Content
Call Centre & BPO German
Specialised training for B1/B2 learners to work in German call centres. Improve your accent, telephone etiquette and vocabulary for customer service roles in India or Germany.
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Chapter 1: Voice & Pronunciation
Chapter 2: Customer Service Fundamentals
Chapter 3: Problem Solving & Escalation
Chapter 4: Technical & Product Vocabulary
Chapter 5: Cultural Sensitivity & Empathy
Chapter 6: Complex Scenarios & Role Plays
Chapter 7: Professional Development & Career Paths
Call Centre & BPO German
  • Lesson 1: Opening and closing conversations politely; greeting callers
  • Lesson 2: Verifying information, confirming orders and summarising requests
  • Lesson 3: Navigating common call scenarios such as billing and account issues
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